Before the tour

  • Confirm the community type and current license
  • Ask whether the services being discussed are currently offered
  • Request the fee schedule and sample agreement
  • Write down the daily routines that matter most

During the tour

  • Observe how staff and residents interact
  • Ask who is on site overnight
  • Review dining, activities and transportation
  • Check accessibility and outdoor space
  • Ask how family receives updates
  • Understand emergency and complaint procedures

Before signing

  • Read all fees, increases and refund terms
  • Understand assessment and discharge provisions
  • Confirm exactly what is included
  • Verify any promised availability in writing
  • Have a qualified adviser review important legal or financial terms