Before the tour
- Confirm the community type and current license
- Ask whether the services being discussed are currently offered
- Request the fee schedule and sample agreement
- Write down the daily routines that matter most
During the tour
- Observe how staff and residents interact
- Ask who is on site overnight
- Review dining, activities and transportation
- Check accessibility and outdoor space
- Ask how family receives updates
- Understand emergency and complaint procedures
Before signing
- Read all fees, increases and refund terms
- Understand assessment and discharge provisions
- Confirm exactly what is included
- Verify any promised availability in writing
- Have a qualified adviser review important legal or financial terms