Verification before publication

  • Business identity and address
  • Applicable license or service category
  • Promoted services and territory
  • Approved photos and descriptions
  • Date-sensitive availability only when confirmed

How participating providers are compensated, and your choice

A family should read every listing with that in mind and ask any provider directly how it came to be listed.

No fabricated marketplace

Incomplete or stale profiles should not be indexed.

Questions a family can put to any listed provider

Ask for the legal business name and the licence or employment model, the written price and the terms for changing or ending the arrangement, the insurance carried, the person who supervises the staff, and how a complaint is handled and by whom.

Ask, too, whether the provider is paying Vermont Senior Care for introductions.

The answer does not change the quality of the care, but it explains why the provider is listed and lets a family weigh that before deciding.

What a provider application asks for

A provider who wants to be considered submits a business name, a primary service category, the Vermont territory it serves and, optionally, a website.

It adds a contact name, work email and phone number, chooses what it would like to discuss, and may add up to 1,200 characters of operational detail such as schedule and staffing approach.

Submitting the form only asks us to make contact; it does not publish a profile, and nothing is listed until the verification steps above are complete.

What a family can check without us

Every home health agency, residential care home, assisted living residence and nursing home in Vermont holds a state licence, and the licence record shows the category, the address and the dates whether or not a provider is listed here.

The Division of Licensing and Protection publishes that record.

Non-medical companion and homemaker help is not one of those licence categories, so a family should ask any agency for its business registration, the insurance it carries, how caregivers are screened and two references.

A provider that cannot supply them is a reason to keep looking, listed or not.